Your premium status is linked to your email address. If your account still shows as Free after a successful payment, it is almost always either a timing issue or an email mismatch.
1. Refresh once
Premium is switched on by a confirmation from our payment provider. That confirmation occasionally arrives a moment after you are returned to the site, so a single page refresh resolves most cases.
2. Sign in with the exact same email
Sign out and sign back in using the same email address you used when paying. Premium is then reflected automatically. The address on your payment receipt is the one that counts.
3. Watch out for aliases and forwarding addresses
If you signed in with a forwarding alias, a plus-address, or a masked relay address, HiSugar sees a different account than the one that paid. Sign in with the original purchase email instead.
Still showing Free?
Email support@hisugar.ai with the subject "Premium not active" and include:
- The email used at purchase (from your receipt)
- The email you sign in with (if different)
- Your payment receipt
We will link your purchase to the right account.
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