I bought gems but they weren't added to my account

If you purchased gems but your balance did not update, try the following.

1. Give it a moment, then refresh

Gems are credited by a confirmation from our payment provider, which can arrive a few seconds after you are returned to the site. Refresh the page — balances usually appear right away.

2. Confirm the purchase completed

Check your email for a payment receipt. If there is no receipt, the payment may not have completed — in that case there is no charge and no gems.

3. Confirm you are signed in with the purchase account

Your gem balance is linked to the email used at purchase. If you bought gems while signed in with one address and are now using another, the gems are on the first account.

Still missing?

Email support@hisugar.ai with the subject "Gems not credited" and include:

• Your account email
• The purchase receipt
• The date and amount of the purchase

We will locate the transaction and credit your gems.