Reporting Technical Issues

To help our team accurately investigate the problem and speed up the resolution process, please provide the following information:

1. Screenshot or video of the issue
   Attach a screenshot or video clearly showing the error or malfunction you are experiencing.

2. Device information
   Specify your device's type, model, and operating system version.

   Example: iPhone 15, iOS 18.0 or Windows 11 desktop

3. Browser information
   Tell us which browser you are using and its version.

   Example: Chrome 128, Safari 18. You can find this in your browser's menu under About.

4. What you were doing
   The page you were on, what you tapped, and what happened instead of what you expected.

Two quick things worth trying first

• Refresh the page — most transient errors clear on a reload.
• Try a private/incognito window, which rules out a stale cache or a browser extension.

You can submit a support request containing the information above to have the technical issue reviewed.