If you have an active subscription but cannot access premium features, please work through the following.
1. Give the payment a moment to land
Premium is activated by a confirmation from our payment provider, which occasionally arrives a few seconds after you are returned to the site. Refresh the page once before doing anything else.
2. Confirm your subscription is active
Open Settings → Manage subscription. An active plan shows its status and the next renewal date. If the page shows no plan, the payment did not complete — check your email for a receipt.
3. Confirm you are signed in with the correct account
Your premium status is linked to the email address used at purchase. If you paid with one address and are signed in with another, premium will not appear. Sign out and sign back in with the original purchase email.
4. Reload the site
A hard refresh (or closing and reopening the tab) refreshes your subscription state.
Still not working?
Email support@hisugar.ai with the subject "Premium not active" and include:
- Your registered email
- Your payment receipt
- The date and amount of the charge
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