I was charged twice / I have a duplicate subscription

Seeing two charges? The most common cause is two accounts — a subscription started under one email address and another started later under a different address. Because each account bills separately, this can happen without realising it.

1. Check which account each charge belongs to

Open each receipt email — the address it was sent to is the account that was billed. Sign in to each one and open Settings → Manage subscription to see which plans are active.

2. If you find two active subscriptions

Keep the one you want and cancel the other from Settings → Manage subscription → Cancel Subscription while signed in to that account.

3. Request a refund for the duplicate

Email support@hisugar.ai with the subject "Duplicate charge" and include your account email, both charge dates and amounts, and which subscription you want to keep. Customer satisfaction is our priority — duplicate subscription periods that were never used are normally refunded, and we can usually resolve this faster than a bank dispute process.