Melis
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I was charged twice / I have a duplicate subscription
Seeing two charges? The most common cause is two accounts — a subscription started under one email address and another started later under a different address. Because each account bills separately...
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How do I sign in?
HiSugar signs you in with your email address — there is no password to remember. Here is the full flow, and what to do if it doesn't work.1. Open HiSugar in your browserGo to hisugar.ai. Any modern...
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Frequently Asked Questions
About HiSugarWhat is HiSugar? HiSugar is a platform where you can chat with AI-generated characters. The characters are fictional AI personalities — they are not real people.Are the characters real...
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How do I create a custom character?
You can design your own character — appearance, style, personality, and how your story together starts.Creating a characterSelect Create on hisugar.ai.Follow the steps: choose appearance (style, ha...
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Does my subscription auto-renew?
Yes. All HiSugar subscriptions renew automatically at the end of each billing period, until you cancel. This keeps your premium access uninterrupted.How to check your renewal dateOpen Settings → Ma...
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How do I remove my saved payment method?
When you purchase on HiSugar, your payment method is securely stored by our payment provider so renewals and future purchases work smoothly. We never see or store your full card number. You can hav...
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I subscribed but premium features are locked
If you have an active subscription but cannot access premium features, please work through the following.1. Give the payment a moment to landPremium is activated by a confirmation from our payment ...