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About HiSugarWhat is HiSugar? HiSugar is a platform where you can chat with AI-generated characters. The characters are fictional AI personalities — they are not real people.Are the characters real...

Please check your spam (junk) folder first — sign-in codes and receipts land there more often than anywhere else.If it still hasn't arrivedWait a minute and request the code again — only the newest...

Contact channelsEmail: support@hisugar.ai — the fastest way to reach us for any topicHelp Center: you're here. Many questions are answered in these articles.Support request form — opens a ticket di...

We have content policies that prohibit certain material — content involving minors, non-consent, real identifiable people, serious crime, extreme violence, self-harm, and hate or harassment among t...

Age requirementYou must be at least 18 years old to create an account, use HiSugar, and make a purchase. By creating an account, you confirm that you are at least 18 years old and have the legal ca...

You can delete your HiSugar account at any time. Account deletion permanently removes your personal data, subject to legal retention obligations.How to deleteEmail support@hisugar.ai from the email...

Your premium status is linked to your email address. If your account still shows as Free after a successful payment, it is almost always either a timing issue or an email mismatch.1. Refresh oncePr...

Your email address is the key to your account — it carries your subscription, gems, and chat history. Email changes are handled by our support team to keep your account safe.How to request a change...

To help our team accurately investigate the problem and speed up the resolution process, please provide the following information:Screenshot or video of the issueAttach a screenshot or video clearl...

You can design your own character — appearance, style, personality, and how your story together starts.Creating a characterSelect Create on hisugar.ai.Follow the steps: choose appearance (style, ha...