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Contact channelsEmail: support@hisugar.ai — the fastest way to reach us for any topicHelp Center: you're here. Many questions are answered in these articles.Support request form — opens a ticket di...

Age requirementYou must be at least 18 years old to create an account, use HiSugar, and make a purchase. By creating an account, you confirm that you are at least 18 years old and have the legal ca...

You can delete your HiSugar account at any time. Account deletion permanently removes your personal data, subject to legal retention obligations.How to deleteEmail support@hisugar.ai from the email...

Your email address is the key to your account — it carries your subscription, gems, and chat history. Email changes are handled by our support team to keep your account safe.How to request a change...

To help our team accurately investigate the problem and speed up the resolution process, please provide the following information:Screenshot or video of the issueAttach a screenshot or video clearl...

Chatting with charactersOpen any character and start typing — characters reply in real time, often in several short messages, just like a real conversation. Your conversation history is saved so yo...

Free vs PremiumFree accounts can browse characters, send up to 50 messages a day, create 1 character of their own, and explore the basics.Premium unlocks the full experience:Unlimited daily messagi...

You can cancel your subscription yourself at any time, in a few seconds.Cancel from your accountSign in at hisugar.ai with your account email.Open Settings → Manage subscription.Select Cancel Subsc...

Gems are HiSugar's in-app currency. You have a single gem balance linked to your account email, so it is the same balance wherever you sign in.What you can spend gems onGifts for characters (gifts ...

All HiSugar subscriptions and gem purchases are made on our website. This article explains when a refund is possible and how to request one.The general ruleSubscription fees and one-time gem purcha...