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If you started a trial, you will be charged automatically when the trial ends, unless you cancel before the trial end date. The price and the date are shown to you at the time you start the trial.H...

A free account costs nothing and never charges you, so there is nothing to cancel — you can leave it as long as you like and come back whenever you want.If you would rather remove it completely, se...

If you purchased gems but your balance did not update, try the following.1. Give it a moment, then refreshGems are credited by a confirmation from our payment provider, which can arrive a few secon...

Seeing two charges? The most common cause is two accounts — a subscription started under one email address and another started later under a different address. Because each account bills separately...

HiSugar signs you in with your email address — there is no password to remember. Here is the full flow, and what to do if it doesn't work.1. Open HiSugar in your browserGo to hisugar.ai. Any modern...

About HiSugarWhat is HiSugar? HiSugar is a platform where you can chat with AI-generated characters. The characters are fictional AI personalities — they are not real people.Are the characters real...

You can design your own character — appearance, style, personality, and how your story together starts.Creating a characterSelect Create on hisugar.ai.Follow the steps: choose appearance (style, ha...

Yes. All HiSugar subscriptions renew automatically at the end of each billing period, until you cancel. This keeps your premium access uninterrupted.How to check your renewal dateOpen Settings → Ma...

When you purchase on HiSugar, your payment method is securely stored by our payment provider so renewals and future purchases work smoothly. We never see or store your full card number. You can hav...

If you have an active subscription but cannot access premium features, please work through the following.1. Give the payment a moment to landPremium is activated by a confirmation from our payment ...