Melis

You can cancel your subscription yourself at any time, in a few seconds.Cancel from your accountSign in at hisugar.ai with your account email.Open Settings → Manage subscription.Select Cancel Subsc...

Gems are HiSugar's in-app currency. You have a single gem balance linked to your account email, so it is the same balance wherever you sign in.What you can spend gems onGifts for characters (gifts ...

All HiSugar subscriptions and gem purchases are made on our website. This article explains when a refund is possible and how to request one.The general ruleSubscription fees and one-time gem purcha...

If you noticed a HiSugar charge on your card or statement that you did not expect, please check the following before disputing with your bank.1. Find the chargeAll HiSugar purchases are made on the...

When you ask a character for a photo or video, the content is generated by AI in real time. Most requests arrive within seconds, but sometimes generation can fail or take longer than expected.How d...

HiSugar is a platform where you can chat with AI-generated characters. Each character is a fictional AI personality with its own appearance, style, and way of talking — created for entertainment an...

Please check your spam (junk) folder first — sign-in codes and receipts land there more often than anywhere else.If it still hasn't arrivedWait a minute and request the code again — only the newest...

We have content policies that prohibit certain material — content involving minors, non-consent, real identifiable people, serious crime, extreme violence, self-harm, and hate or harassment among t...

Your premium status is linked to your email address. If your account still shows as Free after a successful payment, it is almost always either a timing issue or an email mismatch.1. Refresh oncePr...

Conversations on HiSugar are designed to feel alive: characters have moods, and your relationship with each character grows over time.MoodA character's mood shifts with the conversation — they can ...